Accessible Travel

TfL produce a range of guides in alternative formats (e.g. audio maps, large print, step-free access, etc) to help people plan and make journeys. All guides can be obtained FREE of charge by completing an online order form.

If a person struggles to stand while using public transport, there is a free badge and card available to help them alert fellow customers they need a seat.

For more information and to order your badge, please visit their website.

Travel Mentors provide guidance and support to help people with a disability or mobility requirement to get around London - building their confidence to become independent travellers. For example, email or telephone journey planning advice, accompanying a person on their first few journeys to help them to learn how to travel the network and support using the various apps available.

Travel Mentors can help anyone who lives or travels in London; and covers all types of journey on TfL transport including bus, Tube, Elizabeth line, DLR, London Overground, tram, Thames Clipper river boats and the IFS Cloud Cable Car.

For more information visit their website

or call 020 3054 4361 (9:00am - 4:00pm, Monday to Friday - TfL call charges apply).

If a person’s journey is only on the DLR or only on the Elizabeth Line, they may prefer to use DLR Community Ambassadors who offer advice on those specific networks and can accompany people on bespoke journeys.

For more information and to self-refer, please visit their listing on our directory.
 

Most train companies offer a Passenger Assistance Service. They can arrange someone to:

• meet a person at the station entrance or meeting point;
• help a person to navigate around the station and accompany them on to their train;
• help a person on and off the train (including provision of a ramp);
• meet a person from their train and take them to their next train or the exit;
• carry a person’s bag (up to three items of luggage as per the National Rail Conditions of Travel).

Assistance can be booked 24-hours a day by contacting Passenger Assist on 0800 0223 720 or via the Passenger Assistance app, available on the App store or Google Play Store.

You will still need to pay for your journey separately in the usual way.

Transport for All is an organisation led by disabled and older people who champion the cause of accessible transport in London. Transport for All believes in a fully accessible, reliable and affordable transport network for disabled and older people. They provide advice, information, advocacy and training.

For more information, visit their website or ring 020 7737 2339.